Call Flow Customer Centricity Interaction 
Blake Morgan
JANUARY 14, 2025
In this episode of The Modern Customer Podcast, I sit down with Gadi Shamia , CEO an co-founder of Replicant , to discuss why a focused, iterative approach to AI adoption is the smarter path forward. Businesses should: Start with one high-volume call flow for automation. ” To learn more visit www.8CXLaws.com. 8CXLaws.com.
BlueOcean
OCTOBER 10, 2016
That assumption is very often the catalyst in creating a less-than-satisfactory customer experience. As a contact center, we might be checking all the boxes in our call flow process, but that doesn’t mean the customer necessarily had a great experience. But that’s simply not true. Measuring, Training, and Coaching.
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TechSee
JANUARY 24, 2019
Innovative ways to provide customers with immediate assistance, guidance and support lies at the heart of every customer-centric organization. Live video support can be used by customer service agents either to initiate a face-to-face live video chat support session or to offer live video interactive assistance.
Pretium Solutions
APRIL 2, 2012
If your organization outsources its call center operations or customer care to a third party provider, have you focused on whether or not the call quality shee t used to assess the quality of the interaction with your customers encourages an excellent customer experience and facilitates upward pressure on your Net Promoter Score ?
Pretium Solutions
APRIL 2, 2012
If your organization outsources its call center operations or customer care to a third party provider, have you focused on whether or not the call quality shee t used to assess the quality of the interaction with your customers encourages an excellent customer experience and facilitates upward pressure on your Net Promoter Score ?
Pretium Solutions
APRIL 2, 2012
If your organization outsources its call center operations or customer care to a third party provider, have you focused on whether or not the call quality shee t used to assess the quality of the interaction with your customers encourages an excellent customer experience and facilitates upward pressure on your Net Promoter Score ?
Pretium Solutions
APRIL 2, 2012
If your organization outsources its call center operations or customer care to a third party provider, have you focused on whether or not the call quality shee t used to assess the quality of the interaction with your customers encourages an excellent customer experience and facilitates upward pressure on your Net Promoter Score ?
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