Call Flow Customer Centricity Loyalty 
BlueOcean
OCTOBER 10, 2016
That assumption is very often the catalyst in creating a less-than-satisfactory customer experience. As a contact center, we might be checking all the boxes in our call flow process, but that doesn’t mean the customer necessarily had a great experience. Measuring, Training, and Coaching. Driving Process Improvement.
TechSee
JANUARY 24, 2019
Innovative ways to provide customers with immediate assistance, guidance and support lies at the heart of every customer-centric organization. Live video support can be used by customer service agents either to initiate a face-to-face live video chat support session or to offer live video interactive assistance.
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Pretium Solutions
APRIL 2, 2012
To the contrary, the industry standard encourages mediocre quality and creates a lackluster customer experience, definitely not the kind of interaction it takes to delight your customers and create emotional loyalty to your company or brand. The post Is Your Call Quality Sheet Capping Your Net Promoter Score?
Pretium Solutions
APRIL 2, 2012
To the contrary, the industry standard encourages mediocre quality and creates a lackluster customer experience, definitely not the kind of interaction it takes to delight your customers and create emotional loyalty to your company or brand. The post Is Your Call Quality Sheet Capping Your Net Promoter Score?
Pretium Solutions
APRIL 2, 2012
To the contrary, the industry standard encourages mediocre quality and creates a lackluster customer experience, definitely not the kind of interaction it takes to delight your customers and create emotional loyalty to your company or brand. The post Is Your Call Quality Sheet Capping Your Net Promoter Score?
Pretium Solutions
APRIL 2, 2012
To the contrary, the industry standard encourages mediocre quality and creates a lackluster customer experience, definitely not the kind of interaction it takes to delight your customers and create emotional loyalty to your company or brand. The post Is Your Call Quality Sheet Capping Your Net Promoter Score?
Pretium Solutions
APRIL 2, 2012
To the contrary, the industry standard encourages mediocre quality and creates a lackluster customer experience, definitely not the kind of interaction it takes to delight your customers and create emotional loyalty to your company or brand. The post Is Your Call Quality Sheet Capping Your Net Promoter Score?
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