Blake Morgan

JANUARY 14, 2025

Despite the rapid strides in AI technology, many companies face significant hurdles when it comes to effectively integrating it into their customer service strategies. Businesses should: Start with one high-volume call flow for automation.

Customer Centricity 52

Customer Centricity Call Flow Strategy Contact Center 52

BlueOcean

OCTOBER 10, 2016

That assumption is very often the catalyst in creating a less-than-satisfactory customer experience. As a contact center, we might be checking all the boxes in our call flow process, but that doesn’t mean the customer necessarily had a great experience. Measuring, Training, and Coaching. Driving Process Improvement.

Customer Journeys 120

Customer Journeys Contact Center Call Flow First Call Resolution 120

TechSee

JANUARY 24, 2019

Innovative ways to provide customers with immediate assistance, guidance and support lies at the heart of every customer-centric organization. Live video interactive assistance enables agents to visually guide and collaborate with customers. Access: Is the technology easy for customers to access?

Video 141

Video Contact Center Call Flow Financial 141

Pretium Solutions

APRIL 2, 2012

I bet your call center supervisors, team leaders and quality assurance personnel can assess a call within mere seconds and spot misalignments or incorrectly used words and phrases immediately. Yes, it can start with something as seemingly mundane as a call quality sheet in your call center.

Net Promoter Score 45

Net Promoter Score Call Center Call Flow Customer Centricity 45

Pretium Solutions

APRIL 2, 2012

I bet your call center supervisors, team leaders and quality assurance personnel can assess a call within mere seconds and spot misalignments or incorrectly used words and phrases immediately. Yes, it can start with something as seemingly mundane as a call quality sheet in your call center.

Net Promoter Score 40

Net Promoter Score Call Center Call Flow Customer Centricity 40

Pretium Solutions

APRIL 2, 2012

I bet your call center supervisors, team leaders and quality assurance personnel can assess a call within mere seconds and spot misalignments or incorrectly used words and phrases immediately. Yes, it can start with something as seemingly mundane as a call quality sheet in your call center.

Net Promoter Score 40

Net Promoter Score Call Center Call Flow Customer Centricity 40

Pretium Solutions

APRIL 2, 2012

I bet your call center supervisors, team leaders and quality assurance personnel can assess a call within mere seconds and spot misalignments or incorrectly used words and phrases immediately. Yes, it can start with something as seemingly mundane as a call quality sheet in your call center.

Net Promoter Score 40

Net Promoter Score Call Center Call Flow Customer Centricity 40