Myra Golden

APRIL 11, 2023

AI can free your agents to focus on complex customer issues and provide personalized service. Balto reminds agents of your call flow so they stay on track and effectively carry out conversations — in English or Spanish. I really like Balto AI’s Real-Time Guidance.

Strategy 52

Strategy Contact Center Average Handle Time First Call Resolution 52

Myra Golden

OCTOBER 4, 2016

Check out these resources: How to Solve Your Biggest Problems with Coaching Customer Service Employees – 60-minute on-demand webinar on how to give constructive feedback constructively- Just $59 this week. Customer Service eLearning – 10 courses to improve the way your employees talk to customers over the phone and email.

How To 40

How To Call Flow Exercises Feedback 40

Myra Golden

OCTOBER 4, 2016

Check out these resources: How to Solve Your Biggest Problems with Coaching Customer Service Employees – 60-minute on-demand webinar on how to give constructive feedback constructively- Just $59 this week. Customer Service eLearning – 10 courses to improve the way your employees talk to customers over the phone and email.

How To 40

How To Call Flow Exercises Feedback 40

Myra Golden

SEPTEMBER 7, 2016

For help in how to talk to customers, check out: 5 Ideas to Improve the Way Your Employees Talk to Customers – Use these free 5 tips (plus videos) to hold a 5-minute training session to help your employees sound friendlier and “warmer”in face-to-face interactions and over the telephone.

Call Flow 56

Call Flow Video Training Interaction 56

Myra Golden

SEPTEMBER 7, 2016

Customer Service eLearning – 10 courses to improve the way your employees talk to customers over the phone and email at 20% off for the next 2 days (Code CUSTOMERLOVE). Telephone Call Flow Strategy – Free 9-point guide (also with videos) to improve your telephone customer experience.

Call Flow 40

Call Flow Video Training Interaction 40