Myra Golden

APRIL 11, 2023

This could involve training on product knowledge, customer service skills, and communication techniques. My Customer Service Master Class might be a good fit for training on soft skills. Learn more about Customer Service Master Class. I really like Balto AI’s Real-Time Guidance.

Strategy 52

Strategy Contact Center Average Handle Time First Call Resolution 52

Myra Golden

OCTOBER 4, 2016

When you are speaking with your employees about their customer service approach, be sure to not just focus on what they are doing wrong. I have help for both you and your employees when it comes to customer service performance improvement. I had to focus on what is right, right now. Here’s why I’m sharing this with you.

How To 40

How To Call Flow Exercises Feedback 40

Myra Golden

OCTOBER 4, 2016

When you are speaking with your employees about their customer service approach, be sure to not just focus on what they are doing wrong. I have help for both you and your employees when it comes to customer service performance improvement. I had to focus on what is right, right now. Here’s why I’m sharing this with you.

How To 40

How To Call Flow Exercises Feedback 40

Myra Golden

SEPTEMBER 7, 2016

Me, the Customer Service Queen didn’t even notice. Customer Service eLearning – 10 courses to improve the way your employees talk to customers over the phone and email. Telephone Call Flow Strategy – Free 9-point guide (also with videos) to improve your telephone customer experience.

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Call Flow Video Training Interaction 56

Myra Golden

SEPTEMBER 7, 2016

Me, the Customer Service Queen didn’t even notice. Customer Service eLearning – 10 courses to improve the way your employees talk to customers over the phone and email at 20% off for the next 2 days (Code CUSTOMERLOVE). They didn’t talk when they took your money and they didn’t say anything when you got the food.”.

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Call Flow Video Training Interaction 40