Myra Golden

SEPTEMBER 7, 2016

It just so happened that 5 weeks to the day from this muted drive-thru experience, I was scheduled to deliver a keynote at Hamburger University , on the campus of the McDonald’s worldwide headquarters outside of Chicago. I had to tell this story to my audience of McDonald’s managers and executives. I’m a storyteller. Speechless.

Call Flow 56

Call Flow Video Training Interaction 56

Myra Golden

APRIL 11, 2023

This could include a knowledge base that provides quick access to answers and solutions and a customer relationship management (CRM) system that helps agents keep track of customer interactions and preferences. AI can free your agents to focus on complex customer issues and provide personalized service.

Strategy 52

Strategy Contact Center Average Handle Time First Call Resolution 52

Myra Golden

SEPTEMBER 7, 2016

It just so happened that 5 weeks to the day from this muted drive-thru experience, I was scheduled to deliver a keynote at Hamburger University , on the campus of the McDonald’s worldwide headquarters outside of Chicago. I had to tell this story to my audience of McDonald’s managers and executives. I’m a storyteller. Speechless.

Call Flow 40

Call Flow Video Training Interaction 40