Call Flow, Customer Experience Design and Poor Customer Service

That Time When the McDonald’s Happy Meal Didn’t Make My Daughter Happy

Myra Golden

SEPTEMBER 7, 2016

For help in how to talk to customers, check out: 5 Ideas to Improve the Way Your Employees Talk to Customers – Use these free 5 tips (plus videos) to hold a 5-minute training session to help your employees sound friendlier and “warmer”in face-to-face interactions and over the telephone.

Call Flow

Call Flow Video Training Interaction

That Time When the McDonald’s Happy Meal Didn’t Make My Daughter Happy

Myra Golden

SEPTEMBER 7, 2016

Customer Service eLearning – 10 courses to improve the way your employees talk to customers over the phone and email at 20% off for the next 2 days (Code CUSTOMERLOVE). Telephone Call Flow Strategy – Free 9-point guide (also with videos) to improve your telephone customer experience.

Call Flow

Call Flow Video Training Interaction

Customer Experience Update

That Time When the McDonald’s Happy Meal Didn’t Make My Daughter Happy

That Time When the McDonald’s Happy Meal Didn’t Make My Daughter Happy

Webinars

Stay Connected