Call Flow Customer Experience Customer Experience Design 
Myra Golden
APRIL 11, 2023
With customer expectations rising and budgets tightening, contact centers are under pressure to deliver excellent service while reducing costs. By optimizing your workforce, using technology, and fostering a culture of continuous improvement, you can deliver an exceptional customer experience while improving efficiency and reducing costs.
Myra Golden
SEPTEMBER 7, 2016
Me, the Customer Service Queen didn’t even notice. It just so happened that 5 weeks to the day from this muted drive-thru experience, I was scheduled to deliver a keynote at Hamburger University , on the campus of the McDonald’s worldwide headquarters outside of Chicago. They apologized for her experience in the drive-thru in Tulsa!
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Myra Golden
OCTOBER 4, 2016
When you are speaking with your employees about their customer service approach, be sure to not just focus on what they are doing wrong. You had a tough customer there with Ms. I have help for both you and your employees when it comes to customer service performance improvement. I had to focus on what is right, right now.
Myra Golden
OCTOBER 4, 2016
When you are speaking with your employees about their customer service approach, be sure to not just focus on what they are doing wrong. You had a tough customer there with Ms. I have help for both you and your employees when it comes to customer service performance improvement. I had to focus on what is right, right now.
Myra Golden
SEPTEMBER 7, 2016
Me, the Customer Service Queen didn’t even notice. It just so happened that 5 weeks to the day from this muted drive-thru experience, I was scheduled to deliver a keynote at Hamburger University , on the campus of the McDonald’s worldwide headquarters outside of Chicago. They apologized for her experience in the drive-thru in Tulsa!
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