Call Flow, Customer Relationship Management and Insurance

Take a Smart Seasonal Approach to Health Insurance Open Enrollment

Think Customers

JULY 8, 2019

Open enrollment has become a make-or-break time for insurers. based associates are legally required to assist consumers in their choices of health insurance, which can be expensive and hard to staff in different geographies. It’s an approach we at TTEC call “Smart Seasonal.”. Licensed, U.S.-based

Insurance

Insurance Self Service Call Flow Average Handle Time

Essential VoIP Features for Call Centers: Optimizing Customer Service with NobelBiz

NobelBiz

AUGUST 13, 2024

For call centers, UC streamlines communication processes, reducing the need for multiple systems and enhancing the overall efficiency of agent interactions and customer service. With NobelBiz’s advanced VoIP solutions, call centers can easily customize call flows to align with business goals and customer expectations.

Call Center

Call Center Contact Center Customer Service Self Service

Customer Experience Update

Take a Smart Seasonal Approach to Health Insurance Open Enrollment

Essential VoIP Features for Call Centers: Optimizing Customer Service with NobelBiz

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