NobelBiz

FEBRUARY 27, 2024

Net Promoter Score (NPS) : NPS gauges customer loyalty by asking how likely customers are to recommend a company’s products or services. It provides insight into the overall customer relationship and satisfaction. RELATED ARTICLE What Is ACD – Automatic Call Distribution System?

Call Center 104

Call Center Tools Contact Center Net Promoter Score 104

Myra Golden

APRIL 11, 2023

This could include a knowledge base that provides quick access to answers and solutions and a customer relationship management (CRM) system that helps agents keep track of customer interactions and preferences. The webinar is free. I really like Balto AI’s Real-Time Guidance. Continue the Conversation with Me?

Strategy 52

Strategy Contact Center Average Handle Time First Call Resolution 52

ProProfs Chat

DECEMBER 22, 2020

Agents can always check out the chat transcripts and history to track down common challenges faced by customers and improve call center customer satisfaction with live chat. You can use this feature to update customers and site visitors about upcoming offers, flash sales, product upgrades, new webinar dates and more.

Contact Center 86

Contact Center How To Call Center Knowledge Base 86