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The solution discussed in this post enables customers to interact with a voice bot backed by a curated knowledge base in a natural and conversational manner. Customers can get answers without having to wait for a human customerservicerepresentative, thereby improving resolution time and customer satisfaction.
Customers seldom have a favorable impression of customerservice and are ready to share their displeasure with them: Long wait times, several service transfers, too confusing IVRs… Traditional contact centers frequently operate in isolation. These difficulties are well addressed by CCaaS software.
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