Build an AI-powered virtual agent for Genesys Cloud using QnABot and Amazon Lex
AWS Machine Learning
SEPTEMBER 29, 2022
Voice bots, or conversational interactive voice response systems (IVR), use natural language processing (NLP) to understand customers’ questions and provide relevant answers. As a result, customers benefit from reduced wait time and faster call resolution time, especially during peak hours. Prerequisites.
70 
Let's personalize your content