Do More With Less: 3 Effective Strategies to Maximize Your Contact Center’s Potential
Myra Golden
APRIL 11, 2023
AI can free your agents to focus on complex customer issues and provide personalized service. Balto reminds agents of your call flow so they stay on track and effectively carry out conversations — in English or Spanish. Another common pitfall is focusing too much on cost reduction at the expense of customer service.
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