Remove Call Flow Remove Customer Service Remove Virtual Agent
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Build an AI-powered virtual agent for Genesys Cloud using QnABot and Amazon Lex

AWS Machine Learning

In the post Enhancing customer service experiences using Conversational AI: Power your contact center with Amazon Lex and Genesys Cloud , we introduced Amazon Lex support on the Genesys Cloud platform and outlined the process of activating the integration. Export the Genesys call flow from the QnABot Content Designer.

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Create powerful self-service experiences with Amazon Lex on Talkdesk CX Cloud contact center

AWS Machine Learning

To support WaFd’s vision, Talkdesk has extended its self-service virtual agent voice and chat capabilities with an integration with Amazon Lex and Amazon Polly. Amazon Lex delivers fast responses to customers’ most common questions and seamlessly hands over complex cases to a human agent.

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What do consumers expect in a conversational self-service system?

Interactions

Many times when customers contact customer service they have to choose a specific task to take care of via self-service. Conversational AI applications like virtual agents can provide these types of interactions. For example, press 1 or say billing.

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What Does Amazon Connect Mean for the Contact Center?

West Monroe

Amazon Connect allows users to integrate with Amazon Lex to interpret customer speech instead of navigating through menus. Amazon also uses advanced technology to allow users to quickly and easily customize call flows using drag and drop features. Metrics can be another challenging area within contact centers.

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Uniphore Unveils the Industry’s Broadest and Most Comprehensive Conversational Automation Platform

Uniphore

This empowers contact center agents to deliver highly effective, personalized and empathetic interactions. Digital transformation is key to contact centers providing the ultimate modern day customer service experience and how conversations are handled during the entire customer journey — pre, during and post interaction.