Call Flow, Demo and Wait Times - Customer Experience Update

Build an AI-powered virtual agent for Genesys Cloud using QnABot and Amazon Lex

AWS Machine Learning

SEPTEMBER 29, 2022

As a result, customers benefit from reduced wait time and faster call resolution time, especially during peak hours. Non-technical users can deploy the solution with the click of a button, build their bot through a user-friendly interface, and integrate the voice bot into a Genesys Cloud call flow.

Virtual Agent

Virtual Agent Call Flow Self Service Contact Center

Do More With Less: 3 Effective Strategies to Maximize Your Contact Center’s Potential

Myra Golden

APRIL 11, 2023

I really like Balto AI’s Real-Time Guidance. Balto reminds agents of your call flow so they stay on track and effectively carry out conversations — in English or Spanish. For example, reducing staffing levels to save costs could lead to longer wait times and reduced customer satisfaction.

Strategy

Strategy Contact Center Average Handle Time First Call Resolution

Customer Experience Update

Build an AI-powered virtual agent for Genesys Cloud using QnABot and Amazon Lex

Do More With Less: 3 Effective Strategies to Maximize Your Contact Center’s Potential

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