AWS Machine Learning

SEPTEMBER 29, 2022

As a result, customers benefit from reduced wait time and faster call resolution time, especially during peak hours. Non-technical users can deploy the solution with the click of a button, build their bot through a user-friendly interface, and integrate the voice bot into a Genesys Cloud call flow.

Virtual Agent 86

Virtual Agent Call Flow Self Service Contact Center 86

Talkdesk

DECEMBER 23, 2020

Forgive and forget: Forgiveness of loans up to $150,000 will require a one-page online or paper form with borrower certifications; loans of $150,000 to $2 million may have simplified documentation requirements as well, as noted previously.

Banking 126

Banking Contact Center Insurance Self Service 126

NobelBiz

JANUARY 3, 2024

With speech recognition, calls can be automatically directed to the appropriate department or agent based on the customer’s needs, eliminating the need for manual call transfers and reducing wait times. However, call centers must also recognize the growing popularity of digital channels.

Call Center 105

Call Center Trends Contact Center Contact Center Software 105

NobelBiz

FEBRUARY 22, 2023

Badly trained call center agents, information fragmentation across systems, a non-existent or poorly documented knowledge base, numerous individuals managing the same issue, and so on. Shorter calls equate to more calls per agent and higher income. How can technology be used to drive low AHT?

Abandon Rate 52

Abandon Rate Average Handle Time Contact Center Call Center 52

NobelBiz

FEBRUARY 15, 2023

Badly trained call center agents, information fragmentation across systems, a non-existent or poorly documented knowledge base, numerous individuals managing the same issue, and so on. Shorter calls equate to more calls per agent and higher income. How can technology be used to drive low AHT?

Abandon Rate 52

Abandon Rate Average Handle Time Contact Center Call Center 52