Uniphore

AUGUST 12, 2021

Alexa, Siri, Google Assistant—virtual assistants have transformed how we interact with technology and what we expect from it. Today’s most popular assistants offer a multimodal experience — the ability to interact on multiple channels — and are a major leap from the voice-only assistants that dominated the market just a few years ago.

User Experience 246

User Experience Virtual Agent Self Service Contact Center 246

AWS Machine Learning

SEPTEMBER 29, 2022

Voice bots, or conversational interactive voice response systems (IVR), use natural language processing (NLP) to understand customers’ questions and provide relevant answers. In this post, we demonstrate how to elevate traditional customer service FAQs with an interactive voice bot. Solution overview.

Virtual Agent 93

Virtual Agent Call Flow Self Service Contact Center 93

AWS Machine Learning

FEBRUARY 6, 2023

To support WaFd’s vision, Talkdesk has extended its self-service virtual agent voice and chat capabilities with an integration with Amazon Lex and Amazon Polly. We then present the solution architecture, highlight its main components, and describe the customer journey from interacting with Amazon Lex to escalation to an agent.

Self Service 93

Self Service Contact Center Virtual Agent Chatbots 93

Interactions

APRIL 14, 2021

But navigating the myriad of opportunities to improve the way companies interact with customers is complex. The agent on the other side of the communication should understand that the debtor is going through a hard time and they want to figure out how to get out of the mess. 4) Productivity.

Virtual Agent 90

Virtual Agent Call Center Call Flow Call Center Solutions 90

Interactions

APRIL 14, 2021

But navigating the myriad of opportunities to improve the way companies interact with customers is complex. The agent on the other side of the communication should understand that the debtor is going through a hard time and they want to figure out how to get out of the mess. 4) Productivity.

Virtual Agent 62

Virtual Agent Call Center Call Flow Call Center Solutions 62

Interactions

JUNE 10, 2022

It’s not surprising then that the next top characteristic for a conversational system is “a natural interaction, like talking to a human (37%). Interact with a system that is user friendly and not robotic. But what if the person has more than one task to achieve in that interaction. appeared first on Interactions.

Self Service 62

Self Service System Consumers Multi-Channel 62

Uniphore

OCTOBER 21, 2021

This empowers contact center agents to deliver highly effective, personalized and empathetic interactions. Digital transformation is key to contact centers providing the ultimate modern day customer service experience and how conversations are handled during the entire customer journey — pre, during and post interaction.

Self Service 189

Self Service Contact Center Virtual Agent Call Flow 189