AWS Machine Learning

SEPTEMBER 25, 2024

Amazon Bedrock Knowledge Bases is a fully managed capability that helps you implement the entire RAG workflow—from ingestion to retrieval and prompt augmentation—without having to build custom integrations to data sources and manage data flows. This is the case when you have information embedded in complex nested tables.

Knowledge Base 117

Knowledge Base Analysis Financial Data 117

AWS Machine Learning

SEPTEMBER 29, 2022

The solution discussed in this post enables customers to interact with a voice bot backed by a curated knowledge base in a natural and conversational manner. Export the Genesys call flow from the QnABot Content Designer. Import and publish the call flow with Archy. Choose Download Inbound Call Flow.

Virtual Agent 82

Virtual Agent Call Flow Self Service Contact Center 82

TechSee

JANUARY 24, 2019

Integrations: Look for an ecosystem-friendly platform that is based on open APIs to maximize data integration and agent workflow. Some key integration features are single sign-on, integrations with CRM, customer app and knowledge base, and customized call flow support.

Video 141

Video Contact Center Call Flow Financial 141

Talkdesk

DECEMBER 23, 2020

Talkdesk can help financial institutions quickly stand-up dedicated PPP contact centers to manage emergency programs like PPP in multiple iterations, or integrate the Talkdesk CX Cloud into your overall contact center platform, leveraging: Workforce Engagement Management to empower agents to deliver exceptional client service from home Predictive Dialing (..)

Banking 126

Banking Contact Center Insurance Self Service 126

Talkdesk

JUNE 18, 2020

By combining the power of a knowledge base, workflow and agent scripting, contact centers can reduce agent effort and provide the best possible customer experience. Creating customized call flows help get new employees up to speed faster and assist customers sooner. ProcedureFlow makes your employees experts faster.

Industry 63

Industry Strategy Management Contact Center 63

ProProfs Chat

DECEMBER 22, 2020

Read More: Benefits of Live Chat & Knowledge Base Integration. That means you can: Integrate a knowledge base with your chat to display relevant articles in the chat widget. You can start by integrating it to knowledge base software. Improve your call flow management.

Contact Center 86

Contact Center How To Call Center Knowledge Base 86

Upstream Works

SEPTEMBER 5, 2019

Self-service, Knowledge, AI & Bots. Self-service isn’t new – IVRs paved the way on the phone channel and despite cumbersome call flows, it became a popular alternative for customers reluctant to spend their time waiting in queue for an agent. Let’s take a look at knowledge portals.

Contact Center 60

Contact Center Self Service Trends Technology 60