Call Recording Communication Connections Gamification 
CSM Magazine
JUNE 10, 2021
Increase collaboration with gamification – Gamification creates a buzz that brings out the best in people. Here are a few ways to do this: Engage others with your key messages – raise awareness of contact centre insights and connect those with key organisation-wide goals. 3) Create accountability for key contact drivers.
NobelBiz
APRIL 18, 2022
Simply reduce the amount of time spent on the phone with clients, which gives you more calls handled in a day and hence more efficiency for your business. As it overlooks three critical components: the customer experience, the rise of new communication and the new contact center technologies.
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Vonage
MARCH 26, 2018
A study published in the Harvard Business Review found that emotionally connected customers are more than twice as valuable on a lifetime basis as highly satisfied customers because they are more likely to repurchase goods and services and recommend the business to others. Building a personal connection. How easy is it?).
NobelBiz
MARCH 23, 2022
If you want to use capabilities like call recording, you’ll need a lot of storage space. In general, call quality and latency issues are simply a function of the internet connection for cloud-powered contact centers. Omnichannel engagement Entails engaging with customers across all available communication.
CSM Magazine
JUNE 3, 2021
Ross Daniels at Calabrio outlines the obstacles and how to tackle them using 3 winning strategies for connecting staff and customers. In our last two articles, we established what it means to be a Connected Enterprise and the benefits such connectedness brings. We then discovered how everyone gains, from employees to customers.
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