Call Recording Contact Center Software e-support 
NobelBiz
MARCH 23, 2022
It is calculated as follows: Percentage of ROI call centers = (Total Income – Total Expenses)/Total Cost of Investment] x 100 For example, for an investment of $10,000, if it yields 15,000 dollars, then the ROI is 50% ((15,000 – 10,000)/10,000 = 50) Easy right? How often do agents need to call or e-mail the solution to complete a task?
NobelBiz
FEBRUARY 2, 2021
By having a 100% cloud-based call management solution like Omni+ from NobelBiz integrated with your business tools, you can be fully operational in just a few minutes. E-Learning Base On the other hand, Remote learning must be available 24 hours a day, 7 days a week.
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NobelBiz
FEBRUARY 14, 2022
FCR – First Contact Resolution for inbound contact centers First Contact Resolution (FCR) is an important metric for support or customer service centers. Whether it’s a phone call, this metric shows how many support requests are resolved right away.
NobelBiz
MAY 24, 2021
You’ll need to have a consistent and secure access point, even if the surrounding data center goes down. So one very important difference between on-premise vs. cloud contact center is in the technical capability, accessibility, and management tools that are used to support the solution.
NobelBiz
AUGUST 11, 2022
Customer engagement in call centers has expanded beyond the phone with the introduction of digital communication channels in the contact center sector (Facebook, Twitter, webchat, etc.). When it comes to cloud contact center systems, there are a lot of options out there. But NobelBiz Omni+ is different.
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