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Though technology has grown progressively cheaper over the years, the number of technical elements needed to support each contactcenter agent has actually increased. Employeeengagement is critical for retention. The right outsourced partner invests heavily in their retention efforts and employeeengagement.
Though technology has grown progressively cheaper over the years, the number of technical elements needed to support each contactcenter agent has actually increased. Employeeengagement is critical for retention. The right outsourced partner invests heavily in their retention efforts and employeeengagement.
CallCenter Performance Management is a program, generally led by a contactcenter operations manager, dedicated to calculating and improving the performance of contactcenter agents. The post What is CallCenter Performance Management? appeared first on Talkdesk.
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