NobelBiz

FEBRUARY 14, 2023

Dead air time refers to the period of inactivity during customer interaction in a contact center; the time between when an agent finishes speaking and when the customer begins speaking or vice versa. Provide regular coaching and feedback to help agents improve their skills.

Contact Center 52

Contact Center Call Flow Call Recording How To 52

ViiBE Blog

MAY 13, 2021

In the background, entire systems run behind the scenes to manage their call and put them in touch with a representative as efficiently as possible. Call center technology refers to these different software and hardware tools used to run a call center. Which software is used in call centers?

Call Center 52

Call Center Technology Virtual Call Center Contact Center 52

NobelBiz

MARCH 21, 2023

Factors to Consider When Choosing a Progressive Dialer Software Best Practices for Implementing a Progressive Dialer into your Contact Center What is a Progressive Dialer? A Progressive Dialer refers to a contact center software that automates outbound calling. What is progressive dialing?

Contact Center 52

Contact Center Software Call Center Call Recording 52

NobelBiz

FEBRUARY 14, 2022

Here are some tips for monitoring your call center quality: Call recording Call recording software is quite handy for monitoring contact center agent performance. That is why we are referred to as the industry’s promise keepers.

Metrics 52

Metrics Contact Center Management Call Center 52

NobelBiz

JULY 25, 2023

In the digital age, customers reach out via myriad channels: Voice Calls : The traditional and most direct form of interaction, where nuances like tone, pitch, and speed can reveal a lot about customer sentiments. Live Webchat : Instant messaging platforms on websites or apps.

Interaction 98

Interaction Analytics Call Center Contact Center 98

SurveySparrow

JUNE 25, 2024

Whether you need feedback collection with surveys or forms, customer engagement with quizzes, polls, or advanced data analysis and reporting, you have it here! Freshness, Taste), and a time frame of historical data (0-4 months for survey feedback and 0-3 years for reviews) That’s it! You get everything under one roof.

Software 52

Software Tools Analysis Analytics 52

NobelBiz

JUNE 4, 2024

Christian Montes Executive Vice President Client Operations How to Set Up Your Customer Service Flow Choose a Provider Selecting the right call center provider is crucial. Integrations Ensure the call center solution integrates seamlessly with your CRM, telephony systems, and other essential business tools.

Call Center 52

Call Center Customer Service Social Media Contact Center 52