NobelBiz

FEBRUARY 13, 2024

NobelBiz OMNI+ takes the capabilities of Predictive and Power Dialing to the next level, transforming the contact center landscape with its versatile suite of dialing options. This tool is ingeniously designed to present client information alongside contact details before the call is made.

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NobelBiz

FEBRUARY 2, 2021

This implies that your new agents are well informed about processes, offers, and customer satisfaction requirements. Call Recording One of the cornerstones of contact center quality is call recording. TMO is the ideal average time that a brand considers for an agent call.

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ViiBE Blog

MAY 13, 2021

Call center technology refers to these different software and hardware tools used to run a call center. Management systems keep track of call volume, route incoming calls, and perform data analytics in real-time. Which software is used in call centers? Contact Center.

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NobelBiz

JULY 25, 2023

We get to unravel the hidden gems of information from each interaction, which helps us fine-tune our services, anticipate their needs, and ultimately make them feel like we’re reading their minds (in the best way possible). This, in turn, aids in training agents, tailoring responses, and improving overall customer satisfaction.

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NobelBiz

AUGUST 11, 2022

Key information (activity, location, prior purchases, outstanding bank balances, and so on) is displayed at a glance to handle any customer concerns as fast as possible and to further enhance and personalize the customer experience. As a matter of fact, NobelBiz scores one of the highest First Call Resolutions in the entire industry.

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