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To show you can further improve the performance of your contactcenter, fill out the calculator below to discover your business’s ROI using InMoment’s conversational intelligence tools: Calculate your business’s ROI using InMoment’s conversational intelligence tools.
How Conversation Intelligence Works The core of conversation intelligences functionality is taking callrecordings and running this data through speech-to-text AI models, then analyzing text-based data from emails, chats, surveys, social feeds, and more to make sense of the context of the conversations.
Running a successful contactcenter means you’re responsible for keeping customers happy and your agents performing effectively so that your company may thrive. And generating an ROI on your contactcenter to increase your company’s bottom line is part of that growth strategy. What is the expected ROI?
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