Calabrio

MARCH 4, 2025

How Conversation Intelligence Works The core of conversation intelligences functionality is taking call recordings and running this data through speech-to-text AI models, then analyzing text-based data from emails, chats, surveys, social feeds, and more to make sense of the context of the conversations.

Contact Center 100

Contact Center Effort Score Analysis Multi-Channel 100

NobelBiz

FEBRUARY 2, 2021

Here are some tips for effective monitoring of your new agents’ quality during the pandemic: 1. Call Recording One of the cornerstones of contact center quality is call recording. This will allow you to evaluate all missed calls, average waiting times, and abandoned calls by your new agents.

Call Center 52

Call Center Training Tips Contact Center 52

Talkdesk

JUNE 21, 2019

Check out our full list of over 50 contact center software integrations. Agents can be trained to complete some of their wrap-up work during the call, but care should be taken that they don’t get distracted from customer needs. Check out our recent blog on 15 Effective Tips for Training Call Center Agents.

Contact Center 50

Contact Center Average Handle Time Call Center Contact Center Software 50

UJET

DECEMBER 9, 2021

If you’re concerned that your employees may be experiencing burnout, consider these four tips for improving your call center’s agent experience. . Defined roles help call centers run smoothly. For contact center employees, using the right technology can make a world of difference to their workday. .

Contact Center 72

Contact Center Call Center How To Exercises 72

NobelBiz

MARCH 14, 2023

Customer relationship management (CRM) software to help agents manage customer information, track interactions, and automate compliance procedures. Call recording and monitoring systems to help agencies monitor agent performance, ensure compliance, and identify areas for improvement.

Contact Center 52

Contact Center Call Recording Call Center Guidelines 52

NobelBiz

FEBRUARY 14, 2022

Here are some tips for monitoring your call center quality: Call recording Call recording software is quite handy for monitoring contact center agent performance. Agents will inform the customer that after the call, he can evaluate the level of attention received.

Metrics 52

Metrics Contact Center Management Call Center 52

NobelBiz

MARCH 14, 2022

Implement the best practices for your contact center agents Unsurprisingly, the first phone call is the defining point for your outbound campaign. Here are some tips for running a successful outbound campaign: Pique your prospect’s interest The opening few seconds of a phone call are critical.

Contact Center 52

Contact Center Average Handle Time Omni-Channel Call Center 52