Call Recording, Contact Center Workflow and Management

MiaRec for Five9: Support Call Recording With Voice Analytics

MiaRec

APRIL 25, 2023

As a Five9 customer, you may want Voice Analytics and Automated Quality Management (AQM) capabilities without changing your call recording platform. Integrating with MiaRec lets you use Voice Analytics to make the most of your Five9 call recording data. Luckily, MiaRec integrates with Five9’s VoiceStream platform.

Call Recording

Call Recording Analytics Contact Center Workflow Contact Center

Call Center Dashboard: Track and Analyze Call Volume for Business Growth

InMoment XI

DECEMBER 13, 2024

What Is A Call Center Dashboard? A call center dashboard is a centralized digital interface providing real-time insights into call center performance. It enables call center management to monitor and analyze key performance indicators (KPIs) like call volume, agent effort score, and peak-hour traffic.

Call Center

Call Center Contact Center Social Media Effort Score

Customer Experience Update

MiaRec for Five9: Support Call Recording With Voice Analytics

Call Center Dashboard: Track and Analyze Call Volume for Business Growth

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