Call Recording, Contact Center Workflow and Self Service

Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions

Call Center Dashboard: Track and Analyze Call Volume for Business Growth

InMoment XI

DECEMBER 13, 2024

For example, if customers frequently complain about long wait times, managers can quickly adjust staffing or implement self-service options. Types of Contact Center Dashboards Agent Performance Manager Customer Experience Operational Financial There are various types of dashboards to help businesses optimize contact center workflow.

Call Center

Call Center Contact Center Social Media Effort Score

Customer Experience Update

Call Center Dashboard: Track and Analyze Call Volume for Business Growth

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