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How AI Can Help Health & Life Insurance Contact Centers Streamline Data Capture & Entry Workflows

MiaRec

You are constantly trying to find ways to lessen the burden on your agents while empowering them to provide better service quality while increasing contact center efficiency? This significantly streamlines the data capture and entry process.

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MiaRec for Five9: Support Call Recording With Voice Analytics

MiaRec

As a Five9 customer, you may want Voice Analytics and Automated Quality Management (AQM) capabilities without changing your call recording platform. Integrating with MiaRec lets you use Voice Analytics to make the most of your Five9 call recording data. Luckily, MiaRec integrates with Five9’s VoiceStream platform.