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You are constantly trying to find ways to lessen the burden on your agents while empowering them to provide better service quality while increasing contactcenter efficiency? This significantly streamlines the data capture and entry process.
CallCenter Dashboard vs ContactCenter Dashboard A callcenter dashboard tracks performance by focusing on phone-based interactions. On the other hand, a contactcenter dashboard covers multiple communication channels, including phone, SMS, email, chat, and social media.
As a Five9 customer, you may want Voice Analytics and Automated Quality Management (AQM) capabilities without changing your callrecording platform. Integrating with MiaRec lets you use Voice Analytics to make the most of your Five9 callrecording data. Luckily, MiaRec integrates with Five9’s VoiceStream platform.
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