Talkdesk

MARCH 4, 2021

Integrate the contact center with a CRM or helpdesk. Having a strong contact center integration with a CRM or helpdesk and making sure this is accessible directly on frontline employees’ mobile devices is key. The post 4 steps to effectively optimize location-based employees to boost customer experience appeared first on Talkdesk.

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NobelBiz

JULY 23, 2024

Improved Agent Productivity Agent productivity is crucial for the efficiency of any call center, especially in the insurance industry. Omnichannel call center software enhances productivity by automating repetitive tasks, allowing agents to focus on complex customer issues. Related Article Call Recording Software for Contact Centers 8.

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NobelBiz

AUGUST 13, 2024

Number Porting Number porting allows call centers to retain their existing phone numbers when switching to a new VoIP provider. Related Resource Ebook | 16 Must Have Productivity Tools for your Contact Center 6. Call Recording Call recording is indispensable in call centers for training, quality assurance, and compliance purposes.

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NobelBiz

MAY 24, 2021

On-premise contact centers are also a method of providing customer relationship management (CRM) services, including contact routing and room management, through a single application or host computer. Business Voice is a virtual PBX communications software that allows businesses to integrate call recording and other voice services.

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