Call Recording CRM Software 
InMoment XI
OCTOBER 31, 2024
In fact, call center managers believe that improving agent satisfaction can boost customer satisfaction scores by 62%! You can improve AES by leveraging call center management software like InMoment. Call Availability Time management is a crucial skill for call center agents.
Vonage
JANUARY 20, 2016
If you’ve invested in a CRM system like Salesforce or Desk.com you’ve probably already started to realize the benefits of having all of your customer data stored in one place. Benefits of integrating your CRM and telephone system. So what should you look for when selecting a CTI adapter and call center solution?
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NobelBiz
APRIL 20, 2020
This is the method of listening to client calls that evaluate an agent’s communication capabilities and identify possible opportunities for change. As a result, call recording software plays a critical role within the contact center, and here’s everything you should know about it.
Calabrio
MARCH 5, 2025
However, call quality monitoring is much more than a matter of just checking boxes; it’s about gaining a deep understanding of how your agents are interacting with customers and identifying areas for improvement. Embracing AI in quality assurance unlocks a smarter, data-driven approach for both CX and EX.
InMoment XI
SEPTEMBER 3, 2024
Conversational analytics, also called conversational intelligence or conversational AI, is the process of analyzing natural language conversations between an organization’s customer service or contact center agents (both human and virtual) with that organization’s customers or clients. filler words, irrelevant data).
SurveySparrow
FEBRUARY 20, 2020
When that’s the case, you’ll need skilled employees, proper strategies and a robust customer service software to level up your game. 10 Best Customer Service Software in 2020. The cloud-based customer service software offers you relevant features like: Multi-channel communication. Blended Call Centre. Call Recording.
Calabrio
MARCH 4, 2025
How Conversation Intelligence Works The core of conversation intelligences functionality is taking call recordings and running this data through speech-to-text AI models, then analyzing text-based data from emails, chats, surveys, social feeds, and more to make sense of the context of the conversations. Let’s break this down.
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