Playvox

APRIL 21, 2023

A better bet is to add the channels your customer base wants the most, train your agents to handle them right, and deliver the specific experience customers expect in those channels. Then set up a way to conduct quality analysis on those interactions to ensure you are delivering on your committed customer expectations.

Omni-Channel 95

Omni-Channel Self Service Customer Experience Contact Center 95

NobelBiz

JULY 23, 2024

Knowing a customer’s history, preferences, and past issues allows agents to tailor their responses, improving customer satisfaction and loyalty. 71% of consumers expect companies to deliver personalized interactions, and 76% get frustrated when it doesn’t happen.

Call Center 52

Call Center Insurance Omni-Channel Software 52

NobelBiz

AUGUST 13, 2024

Number Porting Number porting allows call centers to retain their existing phone numbers when switching to a new VoIP provider. This ensures continuity in customer communications and eliminates the confusion of changing contact numbers, making transitions between systems seamless.

Call Center 52

Call Center Contact Center Customer Service Self Service 52

Talkdesk

MARCH 4, 2021

This allows access to a more complete view of client data that includes prior interactions, call recordings and open inquiries, which in turn, helps agents and relationship managers deliver more services for their clients.

Contact Center 94

Contact Center Customer Experience Contact Center Software Banking 94