Remove Call Recording Remove Customer Relationship Management Remove eBook
article thumbnail

Essential VoIP Features for Call Centers: Optimizing Customer Service with NobelBiz

NobelBiz

Number Porting Number porting allows call centers to retain their existing phone numbers when switching to a new VoIP provider. This ensures continuity in customer communications and eliminates the confusion of changing contact numbers, making transitions between systems seamless.

article thumbnail

On-Premise vs. Cloud Contact Center, What Are The Differences?

NobelBiz

You have complete autonomy as an on-premises solution customer. On-premise contact centers are also a method of providing customer relationship management (CRM) services, including contact routing and room management, through a single application or host computer.