NobelBiz

JANUARY 16, 2024

Are you struggling to boost customer satisfaction, enhance agent efficiency, or increase lead generation in your contact center? So, as a call center owner, manager or supervisors how do you tackle these difficult challenges and improving the overall performance within your contact center?

Call Center 52

Call Center Contact Center Contact Center Software Call Recording 52

Call Experts

APRIL 8, 2024

The only way for companies to keep up with such expectations and continue moving in the right direction is with the following tools, which are excellent resources for a practical call-handling approach. Call Analytics: Use call analytics tools to track call volume, duration, and customer satisfaction metrics.

Customer Service 52

Customer Service Call Center Call Recording Customer Satisfaction 52

rethinkCX

JUNE 12, 2024

Call centers or contact centers are viewed as one of the main points of communication for sales, service and support through multiple channels (i.e.: While Brand Ambassadors manage all interactions, this goes beyond customer satisfaction. For example, a common SL target might be to answer 80% of calls within 20 seconds.

Call Center 52

Call Center Management Abandon Rate First Call Resolution 52

rethinkCX

JUNE 12, 2024

Call centers or contact centers are viewed as one of the main points of communication for sales, service and support through multiple channels (i.e.: While Brand Ambassadors manage all interactions, this goes beyond customer satisfaction. For example, a common SL target might be to answer 80% of calls within 20 seconds.

Call Center 52

Call Center Management Abandon Rate First Call Resolution 52

NobelBiz

MAY 21, 2024

An inbound call center primarily handles incoming calls from customers seeking assistance, information, or support. These contact centers are designed to provide exceptional customer service and support through various features and technologies. How does an Inbound Call Center Work?

Call Center 52

Call Center Contact Center Effort Score Average Handle Time 52

InteractionMetrics

AUGUST 14, 2024

Customer service consultants use their expertise to dive deep into your operations, analyze your current customer service, identify areas for improvement, and develop plans so you can achieve your service goals. When we can, we augment this with your call recordings, chat documentation, etc.

Consulting 52

Consulting Customer Service Company Call Recording 52

NobelBiz

JUNE 26, 2023

Managing a call center goes beyond delivering exceptional customer service. It requires a deep understanding of the importance of call center infrastructure to maintain a seamless operation. We all know that a call center is a complex system made out of different technologies that (should) come together seamlessly.

Call Center 52

Call Center Contact Center CRM Social Media 52

NobelBiz

MAY 24, 2022

Provide adequate training for your call center agents on how to use their new technology and communication tools effectively. This will help them avoid making mistakes that could result in lost productivity or customer satisfaction issues down the line (which would only add more stress!).

Call Center 52

Call Center Tips Virtual Call Center Management 52

AWS Machine Learning

OCTOBER 23, 2024

In today’s customer-centric business world, providing exceptional customer service is crucial for success. Amazon Web Services (AWS) has AI and generative AI solutions that you can integrate into your existing contact centers to improve post-call analysis.

Analytics 90

Analytics Contact Center Call Recording Customer Centricity 90