CSM Magazine

JUNE 10, 2021

Increase collaboration with gamification – Gamification creates a buzz that brings out the best in people. To improve results, teams will share best practices, creating a learning culture that cultivates great improvements in customer satisfaction. If these tactics prove successful, shout it from the rooftops.

Gamification 105

Gamification How To Call Recording Analytics 105

Vonage

JANUARY 20, 2016

For service teams, it’s all about resolving issues more quickly and improving customer satisfaction. With integrated IVR and ACD capabilities, call center software can be used to provide self-service options to callers, along with the ability to be easily connected to an agent. Includes gamification features.

CRM 120

CRM Sales Gamification Call Center 120

Talkdesk

JULY 16, 2019

Call Center Performance Management is a program, generally led by a contact center operations manager, dedicated to calculating and improving the performance of contact center agents. Performance Management generally requires a number of tools like call recording , quality monitoring , coaching , and gamification.

Call Center 43

Call Center Management Average Handle Time Net Promoter Score 43

NobelBiz

APRIL 18, 2022

The explanation is simple: a dissatisfied agent with his tools, working circumstances, or hours will never produce a satisfied customer! Use Gamification to assess individual performances One of the most prominent applications of gamification in contact centers is to assess the quality of agents work.

Call Center 52

Call Center Contact Center How To Gamification 52

CSM Magazine

JUNE 3, 2021

Workforce Management (WFM) and Workforce Engagement Solutions (WEM) can help to track the performance of agents and keep teams engaged with leaderboards and gamification. Calabrio is the customer experience intelligence company that empowers organisations to enrich human interactions.

Connections 52

Connections Customer Connectedness Gamification Call Recording 52