NobelBiz

APRIL 3, 2023

Using technology to record and analyze each and every customer encounter, developing and employing evaluation criteria, teaching and training agents, reporting and monitoring quality metrics are all part of call center quality management. This can be done through call recording and reviewing the recorded calls.

Call Center 52

Call Center Customer Satisfaction Contact Center Management 52

NobelBiz

JUNE 4, 2024

Whether you’re a seasoned professional or new to the industry, this article will provide valuable insights to enhance your customer service strategies. What is a Customer Service Call Center? Agent Training Proper training is essential for your call center agents to provide exceptional customer service.

Call Center 52

Call Center Customer Service Social Media Contact Center 52

NobelBiz

JUNE 1, 2021

Customers nowadays expect a high level of service. Can a CCaaS offer them the service they require? It’s pointless to offer outstanding things at the lowest possible price if you can’t deliver exceptional customer service. That is true for all sectors. Your contact center serves as your company’s storefront.

Contact Center 52

Contact Center Multi-Channel Call Center Software 52