Call Recording Customer Service Representative Interaction Poor Customer Service 
ProProfs Chat
APRIL 19, 2019
Offer special treatment – 48% of buyers expect specialized treatment for being a good customer. Poor service increases churn – 56% of people around the world have stopped doing business with a company because of a poor customer service experience. It can be used to build better relationships with clients.
CSM Magazine
JUNE 27, 2022
If someone reaches out to a customer service rep and isn’t treated correctly, they won’t hesitate to sever ties. Did you know that 96% of consumers leave a business due to poor customer service? Social media interactions might show that your target customers prefer live calls to robots.
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