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Call center agents are the backbone of many companies’ customerservicestrategies. And yet, sometimes being a call center agent can feel like a thankless job. Identifying exemplary call center agent performance requires more than just an attentive manager. FirstCallResolution.
As businesses strive to provide exceptional customer experiences, call centers have become an increasingly important part of the customerservicestrategy. Contact centers are responsible for handling customer inquiries and complaints while providing solutions.
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