GlowTouch

DECEMBER 10, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail Customer Service Trends for 2021. Did you know… that one of the fastest-growing career fields is Customer Success Manager? AI is not confined to chatbots or other self-service tools, though those are popular with some people.

Trends 52

Trends Customer Service Self Service Contact Center 52

Avaya

AUGUST 24, 2016

From Common’s standpoint, the minimal deployment costs and fast rollout—resulting in a quick return on investment—have made it easy to welcome Avaya Workforce Optimization Select into its business. Beyond that, the agent deployment was effortless and working with the team at Avaya has been an exceptional experience.

Tools 40

Tools Call Recording Contact Center e-support 40

NobelBiz

MARCH 23, 2022

In this article, we’ll show you how to calculate the ROI of your contact center system and analyze your investment, costs, as well as how to choose a technology provider. ROI (Return on investment) measures the return on a future, past or current investment over a given period. What analytics do you offer?

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52

Talkdesk

MAY 3, 2017

PlayVox – PlayVox is a Quality Assurance software that allows you to monitor your customer service interactions across different communication channels. They help you deliver perfect customer interactions by engaging and empowering your agents with their QA software. Talkdesk AppConnect Launch Partners.

Contact Center 40

Contact Center Call Recording Call Center Return on Investment 40

CSM Magazine

AUGUST 31, 2018

In a world full of resources for measuring success (analytics, channels, and tracking tools) many agencies struggle with determining whether they’re monitoring the most appropriate key performance indicators (KPIs) to calculate their clients’ return on investment (ROI). Thankfully, the answer can be found in the form of call tracking.

Metrics 40

Metrics Customer Journeys ROI Advertising 40

Magellan Solutions

DECEMBER 10, 2019

So you do not have to worry if you are losing money on unattended customers. Regardless of the channel and the type of customer service you need, whether it is voice or non-voice function, contact centers got your back! . It is for this reason that companies invest in customer service. .

Customer Service 98

Customer Service Contact Center Multi-Channel Social Media 98

NobelBiz

MAY 21, 2024

While the role of call centers is crucial in customer service, companies often choose between inbound and outbound call centers. Each of these call centers come with unique functionalities, benefits, and challenges. How does an Inbound Call Center Work? So how does an inbound call center work?

Call Center 52

Call Center Contact Center Effort Score Average Handle Time 52