Vonage

MARCH 26, 2018

For brands to compete – and win – in CX in 2018 and beyond, inside sales reps must focus on making strong emotional connections with prospects, and they must understand and document the emotions that are likely to drive the prospect to purchase.

Customer Experience 120

Customer Experience Self Service Gamification Contact Center 120

TechSee

AUGUST 26, 2024

Studies have shown that customers are willing to wait a little longer than expected – but anything beyond that and they can become extremely dissatisfied. Similarly, call center agents are measured on their average handle times. We’ve listed the ten we find most valuable below. Sophie AI takes that to another level.

Call Center 124

Call Center Customer Service Chatbots Average Handle Time 124

Inbenta

AUGUST 17, 2021

Twilio Voice API gives developers control over their calls, with APIs built for a wide variety of uses from basic phone-to-phone calling, app-to-phone calling, Interactive Voice Response (IVR), conference calling, SIP interfacing, call recording, transcription, call tracking, and more. Audiocodes.

Chatbots 94

Chatbots Customer Service Self Service Competitive Advantage 94

BirdEye

JUNE 14, 2023

The right tools and strategies can translate to improved real-time communication. And it allows teams to exchange important documents and collaborate on team projects as if they were on-site together. For example, you might use written communication to document a customer problem, the date they called, or trouble ticket timelines.

Communication 98

Communication Social Media Video Meeting 98

NobelBiz

FEBRUARY 2, 2021

The key is to offer a range of online learning options and content, from video lessons to online tests, downloadable documents, software technical modules, and more. And face-to-face video calls play a key role in this regard. Call Recording One of the cornerstones of contact center quality is call recording.

Call Center 52

Call Center Training Tips Contact Center 52

ViiBE Blog

MAY 13, 2021

Management systems keep track of call volume, route incoming calls, and perform data analytics in real-time. The software may use a call recording that informs callers of hold times or an interactive voice response (IVR) system, reducing the workload for call center agents.

Call Center 52

Call Center Technology Virtual Call Center Contact Center 52

InteractionMetrics

AUGUST 14, 2024

Efficiency: Do your customer service associates show that they value your customers’ time? Are they transparent about wait times and reasons for holds? When we can, we augment this with your call recordings, chat documentation, etc. Do they use listening and affirming words? Do they personalize interactions?

Consulting 52

Consulting Customer Service Company Call Recording 52