Interactions

MARCH 14, 2025

If you need to keep call recordings for a year, well do that. First, we train our models on your past call recordings so that the training reflects how your customers actually speak. Check out our eBook that dives into the details! Here are 7 ways we can help make you make the case for an Interactions IVA.

Financial 62

Financial Interaction Call Recording eBook 62

BlueOcean

SEPTEMBER 17, 2020

Your and your outsourcer’s tech team will need to collaborate regarding platforms, desktop tools, task management systems, workforce management systems, IVR systems, call recording systems, and more. Learn more by grabbing our free eBook about strategic partnerships here. Schedule your Technical Transition kick-off meeting.

Customer Care 156

Customer Care Roadmap Training Call Recording 156

Comm100

NOVEMBER 21, 2017

The activities in this eBook can be great training materials to improve customer service or morale in your team. For telephone interactions, bear in mind that agents should be able to get hands-on with call recordings to help them evaluate the call appropriately. Let us know in the comments below!

How To 0

How To Customer Service Training eBook Training 0

Talkdesk

MARCH 4, 2021

This allows access to a more complete view of client data that includes prior interactions, call recordings and open inquiries, which in turn, helps agents and relationship managers deliver more services for their clients.

Contact Center 94

Contact Center Customer Experience Contact Center Software Banking 94

Playvox

APRIL 21, 2023

Quality Management Analysts Quality assurance used to mean hours of listening to customer service reps’ call recordings and checking off boxes if they met all the requirements of a call. Learn more about how digital channels are changing how contact centers operate in our new ebook, Is A Digital Contact Center The New Normal?

Omni-Channel 95

Omni-Channel Self Service Customer Experience Contact Center 95

Talkdesk

AUGUST 31, 2017

Before we go into the process in depth, it’s important to clarify what this custom storage will mean for your call recordings. The in-call experience will be the same, but after the custom storage has been set up, all your call recordings will be housed in your custom storage bucket rather than in Talkdesk.

Call Recording 40

Call Recording How To Knowledge Base eBook 40

NobelBiz

JULY 23, 2024

Improved Agent Productivity Agent productivity is crucial for the efficiency of any call center, especially in the insurance industry. Omnichannel call center software enhances productivity by automating repetitive tasks, allowing agents to focus on complex customer issues. Related Article Call Recording Software for Contact Centers 8.

Call Center 52

Call Center Insurance Omni-Channel Software 52