Remove Call Recording Remove Effort Score Remove Social Media Remove Wireless
article thumbnail

8 Uses of Artificial Intelligence to Boost Customer Experience Measurement

Pointillist

Customers today interact with companies in a variety of ways, leaving a massive trail of experience data in the form of call recordings, chat transcripts, comments on websites, and more. They even produce data on social platforms like reviews, posts and images. I offered an enthusiastic 9. Image Source: www.buildempathy.com.