NobelBiz

APRIL 18, 2022

How to manage a call center efficiently? How to drive efficiency in a call center through technology? Real-Time Speech Analytics This contact center technology monitors calls in real-time for signs of problems, such as a spike in pitch, a long quiet, or the usage of certain terminology.

Call Center 52

Call Center Contact Center How To Gamification 52

NobelBiz

JULY 19, 2022

Help desk and customer service agents: Call whisper reminds agents to collect important information from callers through on-screen prompts and gives extra aid to agents coping with problematic callers. What are the features and options of Call Whispering? This is an excellent method to achieve call center efficiency.

Contact Center 52

Contact Center Contact Center Software Call Center Telecommunications 52

NobelBiz

AUGUST 13, 2024

In a call center, conference calling is essential for team meetings, training sessions, and client presentations, enabling effective communication among multiple stakeholders. This feature helps manage large call volumes by reducing the burden on live agents, allowing them to focus on more complex customer inquiries.

Call Center 52

Call Center Contact Center Customer Service Self Service 52

NobelBiz

MARCH 14, 2022

Many elements influence the success or failure of an outbound call, beginning with proper planning and preparation. So the question is: How to build great outbound campaigns for your contact center? Outbound call scripts are important but are they vital? How to get around this problem?

Contact Center 52

Contact Center Average Handle Time Omni-Channel Call Center 52