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Understanding every aspect of each customer interaction can help companies better serve their audience by better adapting to their wants and needs. Reactive Vs. Proactive Customer Service. So, that’s where I really got my start in sales working for a startup that was a callrecording software for enterprise contact centers.
Each customer relationship starts with a single interaction and lasts the entire customer journey, and that journey could last decades. Each interaction is critical and contributes to the overall lifetimecustomer experience that drives engagement, value and loyalty. There are two types of Speech Analytics applications.
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