Remove Call Recording Remove Telecommunications Remove Virtual Agent
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Unlocking insights and enhancing customer service: Intact’s transformative AI journey with AWS

AWS Machine Learning

This serverless processing pipeline is built around Amazon Transcribe, which processes the call recordings and converts them from speech to text. The solution’s design and capabilities position Intact well to use generative AI for future transcription projects.

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On-Premise vs. Cloud Contact Center, What Are The Differences?

NobelBiz

Unsurprisingly, cloud-based contact center systems are hosted offsite in the cloud by a corporate calling service provider. Users gain access to telecommunications services by installing an app on their computer or mobile device.