AWS Machine Learning
OCTOBER 16, 2024
This serverless processing pipeline is built around Amazon Transcribe, which processes the call recordings and converts them from speech to text. The solution’s design and capabilities position Intact well to use generative AI for future transcription projects.
UJET
DECEMBER 17, 2020
If the speech engine is still having trouble understanding the caller, the auto-attendant may connect them with a human agent or ask the customer if they would prefer to converse in their native language. An NLP-powered virtual agent understands the semantics and context of keywords to respond more efficiently to mobile customer questions.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
UJET
DECEMBER 17, 2020
If the speech engine is still having trouble understanding the caller, the auto-attendant may connect them with a human agent or ask the customer if they would prefer to converse in their native language. An NLP-powered virtual agent understands the semantics and context of keywords to respond more efficiently to mobile customer questions.
NobelBiz
MAY 24, 2021
Business Voice is a virtual PBX communications software that allows businesses to integrate call recording and other voice services. This means that when a customer calls in, the call can be automatically routed to a virtual agent who can help resolve any issues.
Cyara
JULY 21, 2021
According to this recent Qualtrics study that examined more than 2,000 consumers, 100 contact center agents, and thousands of customer journeys, it only takes one interaction with a contact center to change how 78% of consumers feel about a company… permanently. That’s it. A single interaction.
Expert insights. Personalized for you.
74 
Let's personalize your content