AskNicely

APRIL 4, 2018

In other words, having a scalable mechanism for real-time customer feedback is not just important, it’s essential to their business model and their competitive advantage. To learn more about how Fleetio used AskNicely to drive a customer-obsessed culture, read the full case study. Get the Case Study.

Net Promoter Score 150

Net Promoter Score Feedback Case Study Competitive Advantage 150

Optimove

JANUARY 31, 2019

In this space, the most effective form of social proof is case studies. Regardless of the “why,” sharing case studies with prospective clients is an essential part of every sale process. During the conversation, we asked if we could publish a case study based on the exciting results we had achieved for the company.

Case Study 49

Case Study Study Competitive Advantage Conference 49

CSM Magazine

MARCH 19, 2025

Case Studies: How AI Translation is Transforming Customer Support 1. Companies that embrace AI translation will gain a competitive edge, while those that delay risk falling behind. This helps customer support teams make informed decisions and improve overall communication effectiveness.

e-support 59

e-support Chatbots Competitive Advantage Case Study 59

Customers Rock!

APRIL 14, 2010

Countless reports and case studies have proven this linkage. To gain sustainable competitive advantage, you need view data in a way that reveals trends and helps you to identify structural areas in need of improvement (i.e. Delivering Voice of the Customer to Enable Customer Delight and Financial Gains.

Social Media 154

Social Media Case Study Financial Banking 154

ECXO

DECEMBER 26, 2023

Highly practical and accessible, it includes case studies and examples from AT&T, Apple, Spotify and The Wall Street Journal showing how these approaches have been used in practice. It features case studies of leading brands including Lemonade, Spotify, CEMEX, VMware, Starbucks, NIKE and Amazon. Here is the book link.

Case Study 156

Case Study Customer Centricity Social Media Competitive Advantage 156

Vonage

MAY 11, 2016

Also check out Vax’s case study here. How to future-proof your contact center technology and find your competitive advantage. Find out more about Salesforce World Tour London. Related Posts Drive revenue with location intelligence. When things go wrong, how should you make it up to your customers?

Customer Experience 60

Customer Experience Multi-Channel Competitive Advantage Effort Score 60

CSM Magazine

FEBRUARY 6, 2025

Practical Learning Opportunities: Look for internships, case studies, and industry collaborations that prepare you for real-world challenges. Leadership Development: Strong leadership training is critical, as exceptional customer service starts with effective, empathetic leaders.

Customer Centricity 52

Customer Centricity Leadership Hospitality Course 52

CX University

SEPTEMBER 18, 2018

We look at four case studies of some of today’s most successful organizations, analyzing how they achieve these cornerstones through engagement, in all cases finding the same, ineluctable linkage between leadership, employees and market environment. Four Employee Engagement Strategies that Deliver Competitive Advantage.

Employee Engagement 211

Employee Engagement Engagement Case Study Strategy 211

Blake Morgan

JANUARY 20, 2022

On her blog, Denise shares insights and case studies from big brands. . On his Win the Customer blog, CX and customer service expert Flavio shares practical tips for companies of all sizes to turn CX into a competitive advantage. . Joseph shares case studies and principles from top brands. . Donna Weber .

Case Study 96

Case Study Customer Journeys Competitive Advantage Customer Centricity 96

Happy or Not

NOVEMBER 13, 2024

Read the full case study here 2. XXL’s case is a successful customer service example, showing how customer feedback collection can be a competitive advantage in retail. Read the full case study here 3. Read the full case study here 4. Read the full case study here 5.

Examples 36

Examples Customer Service Case Study Hospitality 36

NobelBiz

MARCH 11, 2025

’ Read Case Study The AI Technologies Reshaping Customer Complaints So, how exactly does AI help businesses manage complaints? AI isnt just a toolits a competitive advantage. Lets break down the key technologies at play. Start by identifying where it fits into your customer experience strategy.

Call Center 52

Call Center Chatbots Contact Center e-support 52

InMoment XI

NOVEMBER 15, 2023

Competitive Advantage : Companies that prioritize customer experience often outperform their competitors. By leveraging customer experience analytics, not only can businesses stay ahead of the competition but also uncover valuable trends and patterns that can significantly impact their growth and market leadership.

Analytics 243

Analytics Customer Experience e-support Net Promoter Score 243

Horizon CX

DECEMBER 1, 2023

Zappos: Customer Service Excellence as a Competitive Advantage Alignment with Strategic Goals: Zappos, an online shoe and clothing retailer, aligns its CX strategy with its strategic goals by prioritizing exceptional customer service.

Customer Journeys 130

Customer Journeys Customer Centricity Automotive Fashion 130

BirdEye

MARCH 28, 2025

A step-by-step guide Market mapping case study: Birdeye x Fairlawn real estate How AI transforms market mapping in 2025 Conclusion FAQs on market mapping Know your competitors better with Birdeyes GenAI tools What is market mapping? Table of contents What is market mapping?

Marketing 52

Marketing How To Analysis Case Study 52

Vonage

SEPTEMBER 25, 2015

To find out more, watch the video below and download our case study. Related Posts The positive power of competition to foster customer service improvement. Today’s competitive battlefield is service. Sustainable competitive advantage is dead: Customer experience and innovation are key differentiators.

Customer Service 120

Customer Service Net Promoter Score Competitive Advantage Case Study 120

Comm100

SEPTEMBER 22, 2016

The second edition, updated with case studies and additional resources, will show you how to be, “persuasive, not abrasive.” Packed with quality case studies on massively successful companies, ranging from Home Depot to Sharp Electronics, this book will have you inspired to create your own customer loyalty program today.

Customer Service 100

Customer Service Case Study Gamification Culture 100

ShepHyken

APRIL 22, 2019

This article is an interesting case study on Quicken Loans, who have found themselves on both lists. My Comment: Innovation in customer service and CX is increasing as companies recognize the competitive advantage it gives them. 10 Fresh Examples Of Customer Experience Innovation by Blake Morgan.

Self Service 80

Self Service Customer Service Competitive Advantage Case Study 80

Magellan Solutions

AUGUST 31, 2022

CASE STUDY. CASE STUDY. CASE STUDY. CASE STUDY . CASE STUDY. CASE STUDY . Let’s examine a few significant examples of bad outsourcing to see what we can learn from them. . #1) 1) IBM & THE TEXAS STATE. It was a $863 million, seven-year contract.

Examples 75

Examples Case Study How To Banking 75

Thematic

MARCH 26, 2025

Companies that collect high-quality, actionable feedback are the ones that gain a competitive advantage. Businesses that implement real changes based on feedback gain a competitive advantage by building products and services that people actually want. But we’re not talking about just any feedback.

Feedback 62

Feedback Social Media Analysis Survey 62

BirdEye

FEBRUARY 20, 2025

As customers increasingly turn to online reviews to evaluate products and services, businesses that optimise their presence on key platforms can gain a significant competitive advantage. Turn reviews into a competitive advantage with a Reputation Score Reputation isnt just about damage controlits a growth strategy.

Automotive 94

Automotive Insurance Healthcare Hospitality 94

ClearAction

FEBRUARY 13, 2023

Strategic impact means you’re creating competitive advantages for your enterprise. It includes a 29-minute video and handbook with case studies, true-false quiz, easy slide image navigation to revisit any specific point, and template for internal discussion and application. It’s indisputable, enduring value.

Sports 71

Sports Customer Experience Handbook Case Study 71

SurveyGizmo

FEBRUARY 12, 2020

The Competitive Advantage of Engaged Employees. As Stenbakken reports, “Thanks to SurveyGizmo’s unique combination of simplicity, flexibility, and features, we continue to find new uses cases for the platform at FWI.”. Download a copy of the Four Winds Interactive case study here.

Employee Engagement 81

Employee Engagement Interaction Feedback Net Promoter Score 81

ShepHyken

NOVEMBER 20, 2017

A case study by Idaho Central Union by Avinash Bhaisa . My Comment: This is a great case study that proves that CX impacts the bottom line. A customer service rep’s or salesperson’s memory, sometimes supported by data and technology, can be a competitive advantage. Is CX tied to revenue gains?

Customer Service 38

Customer Service Self Service Case Study Competitive Advantage 38

CX University

SEPTEMBER 27, 2018

Each approach, we found tied engagement to customer satisfaction (or value creation in cases where customers were not impacted directly). Employee engagement initiatives are successful when they become a competitive advantage for the business — for both customers and employees, for Employee Value Proposition and Value Proposition. .

Employee Engagement 71

Employee Engagement Engagement Strategy Competitive Advantage 71

Thematic

MARCH 2, 2025

Driving Smarter Business Decisions and Innovations Companies that embrace data-driven customer insights gain a competitive advantage. Below are three key ways businesses can leverage insights supported by real-world case studies. Customer-obsessed organizations report 41% faster revenue growth than those that are not.

Customer Insights 62

Customer Insights Analysis Social Media Analytics 62

Interactions

SEPTEMBER 19, 2024

For companies operating in highly competitive industries, staying on top of these rapid changes is not just a competitive advantage—it’s a necessity. However, navigating this complex environment requires more than just adopting the latest technology.

Self Service 62

Self Service Customer Service Insurance Competitive Advantage 62

Feedbackly

AUGUST 29, 2018

This means that now more than ever it is important to carve out your own space in the market and really work hard to define your competitive advantage. Amazon’s economies of scale, product selection, and supply chain efficiency are 3 of its competitive advantages that most other ecommerce stores cannot compete with.

Customer Journeys 76

Customer Journeys Ecommerce Competitive Advantage Fashion 76

Confirmit

JANUARY 9, 2018

Since partnering with Confirmit, the hospitality division of Amadeus has been able to maintain the flexibility and competitive advantage it requires as it continues to grow worldwide. In this case study, you’ll learn how Amadeus has: Significantly improved its NPS® scores across the hospitality division.

Customer Experience 40

Customer Experience Hospitality Case Study Competitive Advantage 40

Confirmit

JANUARY 9, 2018

Since partnering with Confirmit, the hospitality division of Amadeus has been able to maintain the flexibility and competitive advantage it requires as it continues to grow worldwide. In this case study, you’ll learn how Amadeus has: Significantly improved its NPS® scores across the hospitality division.

Customer Experience 40

Customer Experience Hospitality Case Study Competitive Advantage 40

BirdEye

FEBRUARY 4, 2025

From real-time sentiment analysis to deep competitor insights, Birdeye ensures businesses dont just monitor their reputation but use it as a competitive advantage. Birdeye Birdeye is the leading intelligent online reputation management tool, designed to help businesses actively shape their reputationnot just react to it.

Tools 52

Tools Brands Management Multi-Channel 52

CSM Magazine

MAY 13, 2024

Case Studies and Examples Numerous businesses have successfully leveraged premium proxies to bolster their customer service efforts. By using proxies located closer to their customers, businesses can reduce latency and improve response times. To discover how premium proxies can benefit your business, visit premium proxies.

Customer Service 52

Customer Service e-support Competitive Advantage Case Study 52

CSM Magazine

FEBRUARY 9, 2021

It’s a trend that’s set to continue and offers huge opportunities for property agents and landlords to improve the customer experience and drive competitive advantage. For more case studies, ideas and inspiration, visit www.ebi.ai. Implement the latest solutions to: 1. About the Author. Established in 2014, EBI.AI

Self Service 59

Self Service Marketing Competitive Advantage Automotive 59

ProProfs Chat

JUNE 22, 2018

A case study example: In 1981, Xerox was trying to figure out why one of its new copiers was perceived as “overly complex.” Delight is the science of understanding what that means from the perspective of the customer, not the company. Sounds fairly straight forward, though few companies actually practice that. .

Customer Experience 108

Customer Experience Customer Service How To Leadership 108

ProProfs Chat

JULY 30, 2021

In the next section, let’s delve into some brand perception examples by making use of case studies of well renowned brands. Brand Perception Case Studies. When you project the USP of your brand, you will be able to create a clear competitive advantage as compared to your competitors. Image Source: Shopify.

Brands 111

Brands Net Promoter Score Social Media e-support 111

Confirmit

FEBRUARY 14, 2018

And if your goal is to drive competitive advantage, that isn’t good enough. Phil also shared case studies from the winners of the 2017 Confirmit ACE Awards to demonstrate what really can be achieved once you move away from theory and best practice into real programs that deliver results.

Competitive Advantage 40

Competitive Advantage Case Study Study Customer Experience Management 40

CSM Magazine

JULY 27, 2015

The following key issues will be addressed in depth with necessary Real World Case Studies at this summit: Achieving A Sustainable and Competitive Advantage within An Increasing Challenging Business Environment. Operator Case Study – Building A Customer First Culture.

CEM 40

CEM Case Study e-support Customer Centricity 40

Blake Morgan

AUGUST 4, 2023

Focusing on customer experience creates a competitive advantage and is directly linked to increased loyalty, sales, and growth. Customer experience keynote speakers are engaging and share the most current research and trends, case studies, and best practices. Because of its ROI and value. faster than companies that don’t.

Customer Experience 52

Customer Experience Competitive Advantage Customer Centricity Case Study 52