Case Study, Competitive Advantage and Return on Investment

Winning Leadership Support for Your CX Program: How to Align and Drive Buy-In

eglobalis

MARCH 13, 2025

In fact, B2B CX leaders tend to achieve higher growth and resilience; one study found top CX performers in B2B enjoyed substantially higher margins and even delivered three times higher shareholder returns in downturns compared to their lagging peers. At the same time, B2B customer expectations have risen.

Leadership

Leadership B2B B2C Net Promoter Score

Understanding Customer Experience Analytics: Unlocking Insights for Success

InMoment XI

NOVEMBER 15, 2023

Competitive Advantage : Companies that prioritize customer experience often outperform their competitors. By leveraging customer experience analytics, not only can businesses stay ahead of the competition but also uncover valuable trends and patterns that can significantly impact their growth and market leadership.

Analytics

Analytics Customer Experience e-support Net Promoter Score

How to Sell to a CFO: 7 Proven Tips for Contact Center Leaders

Playvox

JUNE 6, 2023

As a call center leader looking to sell an investment in WFM software to your CFO, you need to tie your business case and associated return on investment (ROI) to one or more strategic business priorities. Are there case studies , industry benchmarks, and other information to help fortify your business case?

Contact Center

Contact Center Return on Investment Tips ROI

Webinars

What Your Financial Statements Are Telling You—And How to Listen!

A Roadmap For Modernization: How To Break Free From Your Monolith Before July 31, 2026

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Turn Customers Into Fans With Help From a CX Rockstar

CSM Magazine

NOVEMBER 18, 2020

Connecting with customers for competitive advantage. The course involves: a case study approach – managers become part of a ‘Customer Service Innovation team’, learning tools and practices that will help them solve customer service problems and capitalise on opportunities.

Customer Journeys

Customer Journeys e-support Return on Investment Competitive Advantage

Oracle Profitability and Cost Management (PCMS)

Circular Edge

JUNE 27, 2023

Specific cases include Construction Management, Professional Services, Engineering & Infrastructure Projects. Advanced resource management features, such as capacity planning and demand forecasting, which can help project managers optimize resource utilization and improve project efficiency. Why use PCMS? and a growth rate of 13.3%

Management

Management Financial Return on Investment Competitive Advantage

What is CEM Software?

Confirmit

SEPTEMBER 24, 2018

Confirmit’s clients create multi-channel, multi-lingual feedback and research programs that engage customers, empower employees, deliver a compelling respondent experience, and provide high Return on Investment. CASE STUDY. Interesting Links. Introduction to Confirmit. Learn More.

CEM

CEM Software Multi-Channel Effort Score

What is CEM Software?

Confirmit

SEPTEMBER 24, 2018

Confirmit’s clients create multi-channel, multi-lingual feedback and research programs that engage customers, empower employees, deliver a compelling respondent experience, and provide high Return on Investment. CASE STUDY. Interesting Links. Introduction to Confirmit. Learn More.

CEM

CEM Software Multi-Channel Effort Score

The Beginner's Guide to Customer Experience Analytics

Thematic

APRIL 17, 2024

Competitive Advantage In today's crowded marketplace, a deep understanding of your customers gives you a significant advantage. Measurable ROI Customer experience analytics lets you demonstrate the return on investment (ROI) of your customer-centric efforts. Cross-Team Impact: Break down silos.

Analytics

Analytics Customer Experience Analysis Effort Score

The Beginner's Guide to Customer Experience Analytics

Thematic

APRIL 17, 2024

Competitive Advantage In today's crowded marketplace, a deep understanding of your customers gives you a significant advantage. Measurable ROI Customer experience analytics lets you demonstrate the return on investment (ROI) of your customer-centric efforts. Cross-Team Impact: Break down silos.

Analytics

Analytics Customer Experience Analysis Effort Score

The Beginner's Guide to Customer Experience Analytics

Thematic

APRIL 17, 2024

Competitive Advantage In today's crowded marketplace, a deep understanding of your customers gives you a significant advantage. Measurable ROI Customer experience analytics lets you demonstrate the return on investment (ROI) of your customer-centric efforts. Cross-Team Impact: Break down silos.

Analytics

Analytics Customer Experience Analysis Effort Score

Reduce Customer Churn with the Voice of the Customer (VoC)

Thematic

MARCH 27, 2024

A Competitive Advantage Companies that actively manage their churn risk demonstrate a commitment to customer experience. This focus on customer-centricity builds trust and loyalty, making you stand out in a competitive marketplace.

Effort Score

Effort Score Analysis Feedback Net Promoter Score

Demand Generation vs Lead Generation: Understanding the Difference in B2B Marketing

SurveySparrow

APRIL 23, 2023

By targeting prospects more likely to become customers, you can allocate your resources more effectively, resulting in a better return on investment (ROI). Competitive Advantage Generating quality leads and building demand can give you a competitive edge.

B2B

B2B Marketing Social Media Advertising

How Nashville Marketing Systems Uses Grade.us to Win New Agency Business

Grade.us

DECEMBER 18, 2018

Heasley needed a competitive advantage. Every month his return on investment for me across the whole SEO suite is probably 5x or 6x. ". Heasley was fortunate, the majority of his business came through networking and referrals. But it was still difficult to convert/win new agency business. What about existing clients?

System

System Marketing Insurance Return on Investment

46 Customer Experience Pros Share the Biggest Mistakes Companies Make in Evaluating and Purchasing Customer Experience Software

Bold360

DECEMBER 1, 2016

Enterprises today must aggregate legacy applications, customer data and content, and break down organizational silos to innovate the digital customer experience to gain digital agility now and sustainable competitive advantage with one-to-one customer relationships.

Software

Software Customer Experience Company CRM

Legal Tech Tools Transforming Small Law Firms in 2025

CSM Magazine

JANUARY 2, 2025

Dont just tellshow examples or case studies. The upfront cost of implementation might feel steep, but the return on investment (ROI) is real. Remote tools are no longer just a workaroundtheyre a competitive advantage. Show the Benefits : Demonstrate how the tech will save time or reduce stress. No problem.

Tools

Tools e-support Software Training

7 Easy (yet efficient) Ways to Prove Customer Value

CustomerSuccessBox

NOVEMBER 24, 2021

Retaining customers Improving your brand’s reputation Customer Advocacy Competitive advantage Converting potential customers into real customers. Yet, many Customer Success Managers find it difficult to calculate the ROI (return on investment) of Customer Value. ROI of Customer Value. ROI of Customer Value.

ROI

ROI Poor Customer Service Social Media Net Promoter Score

What is Voice of the Customer (VoC)?

Confirmit

MAY 29, 2018

We recommend you follow the 5 stages below to ensure your VoC program delivers the insight you need to build strong customer experiences, create competitive advantage and generate ROI. Case study. How Do You Build a Voice of the Customer Program? Learn more about Confirmit’s Voice of the Customer solutions.

Customer Journeys

Customer Journeys Multi-Channel Net Promoter Score Competitive Advantage

Customer Experience Update

Winning Leadership Support for Your CX Program: How to Align and Drive Buy-In

Understanding Customer Experience Analytics: Unlocking Insights for Success

Webinars

Trending Sources

How to Sell to a CFO: 7 Proven Tips for Contact Center Leaders

Webinars

Turn Customers Into Fans With Help From a CX Rockstar

Oracle Profitability and Cost Management (PCMS)

What is CEM Software?

What is CEM Software?

The Beginner's Guide to Customer Experience Analytics

The Beginner's Guide to Customer Experience Analytics

The Beginner's Guide to Customer Experience Analytics

Reduce Customer Churn with the Voice of the Customer (VoC)

Demand Generation vs Lead Generation: Understanding the Difference in B2B Marketing

How Nashville Marketing Systems Uses Grade.us to Win New Agency Business

46 Customer Experience Pros Share the Biggest Mistakes Companies Make in Evaluating and Purchasing Customer Experience Software

Legal Tech Tools Transforming Small Law Firms in 2025

7 Easy (yet efficient) Ways to Prove Customer Value

What is Voice of the Customer (VoC)?

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