Case Study Competitive Advantage Roadmap 
eglobalis
APRIL 6, 2025
B2B providers must: Focus on total cost of ownership , not just upfront price Quantify labor savings, energy savings, and process efficiencies Share case studies and benchmark data to build credibility Example : GEs Industrial IoT platforms use predictive maintenance to reduce unplanned outages and cut costs by up to 25%a clear financial argument.
eglobalis
MARCH 13, 2025
In fact, B2B CX leaders tend to achieve higher growth and resilience; one study found top CX performers in B2B enjoyed substantially higher margins and even delivered three times higher shareholder returns in downturns compared to their lagging peers. Present case studies and industry benchmarks that show measurable gains from CX investments.
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ECXO
MARCH 6, 2025
In the following sections, we explore how to lead a successful CX transformational program in a B2B settingcovering everything from executive leadership and strategy to metrics, culture change, and real-world case studies. Quantifying these impacts helps build the business case for investment in CX initiatives. Future-Proof It.
AskNicely
APRIL 4, 2018
In other words, having a scalable mechanism for real-time customer feedback is not just important, it’s essential to their business model and their competitive advantage. To learn more about how Fleetio used AskNicely to drive a customer-obsessed culture, read the full case study. Get the Case Study.
ECXO
DECEMBER 26, 2023
Highly practical and accessible, it includes case studies and examples from AT&T, Apple, Spotify and The Wall Street Journal showing how these approaches have been used in practice. It features case studies of leading brands including Lemonade, Spotify, CEMEX, VMware, Starbucks, NIKE and Amazon. Here is the book link.
ClearAction
FEBRUARY 13, 2023
Strategic impact means you’re creating competitive advantages for your enterprise. It includes a 29-minute video and handbook with case studies, true-false quiz, easy slide image navigation to revisit any specific point, and template for internal discussion and application. It’s indisputable, enduring value.
Comm100
SEPTEMBER 22, 2016
The second edition, updated with case studies and additional resources, will show you how to be, “persuasive, not abrasive.” Packed with actionable tools and roadmaps, The Customer Culture Imperative is a great resource if you’re redesigning your customer service culture, or even starting from scratch. DiJulius III.
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