PeopleMetrics

FEBRUARY 26, 2018

Checking the pulse of your customers once a year (or not at all) is a bad habit… and it could be deadly. You need to be continually tapped into feedback along critical touchpoints throughout the customer journey. Promoters can be referred to Customer Success or Sales & Marketing for testimonials or case studies.

NPS 96

NPS Net Promoter Score Company Feedback 96

ECXO

DECEMBER 26, 2023

Highly practical and accessible, it includes case studies and examples from AT&T, Apple, Spotify and The Wall Street Journal showing how these approaches have been used in practice. It features case studies of leading brands including Lemonade, Spotify, CEMEX, VMware, Starbucks, NIKE and Amazon.

Case Study 156

Case Study Customer Centricity Social Media Competitive Advantage 156

SmartKarrot

AUGUST 26, 2022

Execute the work of Customer Success while concurrently developing a new strategy to improve the way in which we serve customers. Contribute to the company’s collaborative culture and mission of scaling the solar industry. Working closely with the Sales & Onboarding teams to ensure a smooth customer journey.

Customer Success 19

Customer Success e-support Case Study Roadmap 19

Customer Alignment

OCTOBER 9, 2017

At the CXPA CX Day event in London earlier this week, we heard a compelling case study, delivered by the worthy 2016 CX Award Winner, Old Mutual Wealth. The story was eloquently and warmly told by Christina, who heads up Old Mutual Wealth’s (OMW) Customer Experience for them. This cultural shift has involved buy in from the top.

Customer Centricity 40

Customer Centricity Company Case Study Roadmap 40

SmartKarrot

JANUARY 13, 2021

Role: Vice President of Customer Success Location: Remote, New York City Metropolitan Area, US Organization: Ceros As a Vice President of Customer Success, you will increase Customer Publish rates and expand users and use cases at existing clients. Map customer journey from adoption to mastery of the Ceros Ecosystem.

Customer Success 10

Customer Success Metrics Case Study Consulting 10

ChurnZero

DECEMBER 20, 2019

Vanessa Hannay , Director of Customer Success, Muck Rack . C S starts with investing in leadership defined as such to embed the success mentality into the cultural fabric of the company. Customer happiness and product features won’t float the bill. . Sales won’t pass GO and collect until a customer is successful. .

Customer Success 80

Customer Success Chief Customer Officer ROI Sales 80

AWS Machine Learning

AUGUST 26, 2024

At AWS, we are transforming our seller and customer journeys by using generative artificial intelligence (AI) across the sales lifecycle. Our field organization includes customer-facing teams (account managers, solutions architects, specialists) and internal support functions (sales operations).

Sales 121

Sales Multi-Channel Metrics Feedback 121

SurveySensum

NOVEMBER 6, 2023

Ask if they’d be willing to provide testimonials, or participate in case studies or reviews. Prioritize Improvements: Determine which issues or areas for improvement are most critical to your customers and your business. Encourage Advocacy: Request promoters to become advocates for your brand.

NPS 52

NPS Feedback Effort Score Customer Journeys 52

SmartKarrot

APRIL 26, 2022

So, let us straight away get to the point and discuss the different things that are keeping customer success leaders up at night in 2022: Should I consider customer success as a culture or as a department? This is a major point of concern for the customer success leaders. Is there a way to rethink customer engagement?

Customer Success 10

Customer Success B2B CRM Culture 10