Confirmit

JULY 27, 2020

“We have a data-driven culture. Voice of the Customer Voice of the Employee Case Studies. The ethics survey, run on Confirmit Horizons allows the Ethics team to listen to employees and provide avenues for them to start conversations whenever they feel that there is a danger of ethics being compromised.

System 52

System Case Study Survey Touchpoint 52

ChurnZero

NOVEMBER 20, 2020

That’s way too late in most cases. You’re going to build that feedback culture before they even become a customer through that review strategy. Q: What customer activity do you use to trigger a survey? You’ve got to start from day -30. You have reviews powering new prospects coming on board. .

How To 98

How To NPS Net Promoter Score Sales 98

Confirmit

SEPTEMBER 9, 2018

In our 2018 ACE Award Winners’ Showcase, we share the success stories of over 30 clients to demonstrate how the Voice of the Customer and the Voice of the Employee has the power to drive an organization forward, delivering positive customer experiences, changing business culture, and generating significant Return on Investment.

Insurance 40

Insurance Return on Investment Case Study Policies 40

DCX

JULY 30, 2024

Here's how to reinforce customer centricity in your Sales team: Aligning with team goals: Adjust KPIs to include customer retention rates and long-term account value, not just new sales. Example: "Our goal is to increase customer lifetime value by 20% this year through strategic, needs-based selling."

Customer Centricity 52

Customer Centricity Customer Journeys Case Study Customer Satisfaction 52

ChurnZero

FEBRUARY 26, 2021

Put simply, Customer Success does a lot of things for a lot of people. As the customer liaison within an organization, Customer Success must work with virtually every department – which means navigating their unique working style, culture, processes, and priorities. It’s a huge [customer] lifecycle,” says Matt.

Customer Success 59

Customer Success Company Management Roadmap 59

Clarabridge

JUNE 13, 2017

They inspired a culture of putting the consumer first. Check out the case study here ! The post Dorel Juvenile Drives ROI through Voice of the Customer appeared first on Clarabridge. Can you describe your VoC journey? . They added shifting to a consumer-oriented company to our corporate goals.

ROI 40

ROI Net Promoter Score Return on Investment Retail 40

Confirmit

MAY 29, 2018

Don’t forget to take action on what your customers have shared with you, so you can work on increasing your score over time, and drive business results. This will help you get started, but remember that fostering a customer-centric culture and finding ways to improve NPS in your organization are no easy tasks.

Net Promoter Score 40

Net Promoter Score NPS Effort Score Metrics 40

PeopleMetrics

JANUARY 14, 2015

Customer centricity doesn’t happen overnight. If you want to build a customer-centric culture at your company, then you’d better be able to live with process and incremental improvement. If we boil it down to its essence, there’s a five-step process to customer centricity. Customer-centric cultures aren’t built overnight.

Customer Centricity 48

Customer Centricity Culture Case Study Leadership 48

DCX

JUNE 11, 2024

By sprinkling game-like elements throughout your customer experiences—think points, badges, leaderboards, and challenges—you can create experiences that are so fun and rewarding that your customers won't be able to resist. The trick is to make it authentic to your brand and insanely valuable to your customers.

Strategy 52

Strategy Gamification Case Study Innovation 52

DCX

AUGUST 25, 2024

Before you rush to implement it, ask yourself: Does this actually apply to your unique customer base and business model? Don't Let One Data Point Rule Them All That case study with jaw-dropping results is tempting to build your entire strategy around. Make "customer as North Star" a core value. Resist the urge.

Customer Centricity 52

Customer Centricity Customer Satisfaction Effort Score Culture 52

DCX

AUGUST 25, 2024

Before you rush to implement it, ask yourself: Does this actually apply to your unique customer base and business model? Don't Let One Data Point Rule Them All That case study with jaw-dropping results is tempting to build your entire strategy around. Make "customer as North Star" a core value. Resist the urge.

Customer Centricity 52

Customer Centricity Customer Satisfaction Effort Score Culture 52

Confirmit

MAY 29, 2018

Bring the customer’s voice into your organization and you can expect the following results, providing you take action on the insights you receive: Increase revenue: Through reduced churn, improved cross-sell opportunities and the ability to attract new customers. Why Implement a Voice of the Customer Program?

Customer Journeys 40

Customer Journeys Multi-Channel Net Promoter Score Competitive Advantage 40